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Yazılım Teknoloji

IBM Control Desk is a platform where you can manage all your IT inventories and services. You can monitor and report requests, issues and problems regarding your end-user and IT services using the ITIL-supported IBM Control Desk application.

With the Control Desk application, you can track licenses, change and transition management in your institution's applications, and see your IT inventory topology with CMDB integrations.

It offers free use of DB2 database and Cognos BI reporting application.

Service Desk and IT Inventory Management

Although IBM Control Desk is a service desk solution, it has many additional modules. 

You can create catalogs of your IT services and apply SLA (Service Level Agreement) for internal and external service providers. You can also strengthen your communication with the information store and in-app chat feature.


Purchasing, warehouse & You can also manage your purchasing processes and spare parts stock by using inventory and contract management modules.

What is IBM Control Desk?

You can more easily collect user requests from different sources such as email listeners and mobile applications. You can also receive requests and suggestions from social media channels with Facebook, Twitter(X) and WhatsApp integrations that can be developed specifically for your institution.

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